Everything an agent needs to actually do the work
Built so you set the persona, knowledge, and tools once — then the same agent shows up on web, phone, SMS, and email with full context on every customer it's already met.
Real-time web voice
Sub-second latency over a live streaming connection. Visitors talk and the agent talks back — answering, navigating, and filling forms live on your site.
Phone agents (inbound + outbound)
Provision a number per agent. Take inbound calls 24/7, or place outbound calls from campaigns — with voicemail detection, leave-and-hang-up, and live transfer rules to your team.
Conversational SMS
Texts route through the same agent. Cross-channel memory means a customer who started on the web continues seamlessly over SMS, with full context.
Email that actually replies
Each agent gets a dedicated inbox. The agent reads inbound mail, calls integrations to look up real data, and replies in plain prose with the right answer.
Multi-step campaigns
Kanban-style outbound. Move contacts through phone → SMS → email lists with conditions, approvals, daily caps, and per-list persona overrides.
Cross-channel memory
One identity per customer across every touchpoint. The agent remembers what they asked on the website yesterday when they call today.
Integrations + custom tools
Built-in adapters for PBS DMS, DealerMine, EDealer, AutoVerify, Kijiji, and Twilio — plus a custom HTTP integration to call any API with operator-defined parameters.
Analytics + transcripts
Top intents, conversion paths, drop-offs, full transcripts, recordings, and per-conversation acceptance criteria — across every channel.
A conversation, not a chatbot
Seny isn't a typing widget — it's a real agent that listens, looks things up in your systems, and takes action. The same agent handles web voice, phone calls, SMS, and email.
One agent across every channel
The same persona answers the website, picks up the phone, replies to texts, and writes emails — with shared memory so it never reintroduces itself.
Forms get filled, calls get answered
Conversion on long forms typically doubles. Inbound calls get answered 24/7 with the same business knowledge. Outbound campaigns chain channels automatically.
You see what they really want
Transcripts, recordings, extracted data, and pass/fail criteria — across every conversation, every channel — searchable in one dashboard.
Set it once, then improve
Update the persona, voice, tools, or integrations anytime. Changes ship instantly to every channel the agent handles.
Put one agent everywhere.
Spin up your first agent in minutes — then turn on the channels you need: voice on the site, a phone number, SMS, email, outbound campaigns. Talk to sales for a plan sized to your volume.