Persona & voice

Persona lives under the Configure tab— it's the first section you land on. It's where you shape how your agent sounds and behaves: a system prompt, a spoken greeting, and a voice.

Auto-generated from your site

When you create an agent, Seny crawls your site and auto-generates a starting persona based on what it finds — business name, tone of the homepage, available products or services, and the pages the agent should know about. You can keep it, tweak it, or replace it entirely.

Writing a good persona prompt

A strong prompt answers four questions in plain English:

  1. Who are you?— "You are Sam, the virtual catering concierge for Northwind Catering."
  2. What do you help with?— "Help visitors browse the menu, get quotes for events, and book a tasting."
  3. What's your tone?— "Warm, a little playful, never pushy. One or two sentences at a time."
  4. When should you hand off?— "If someone wants a human, point them to /contact or offer to take their details."

Voices

Seny ships with six base voices — three female, two male, one neutral. Each has a distinct character, from bright and energetic to calm and professional. Click the play button next to any voice to hear a live sample spoken with your current persona.

You can reference the voice in the persona prompt too — e.g. "speak with a slight British accent" or "sound excited when visitors ask about our specials" — and the model will carry that through audibly.

Custom voices

Beyond the base set, you can build custom voices in the Voice section of Configure → Persona. A custom voice starts from a base voice and layers on direction — accent, energy, pace, formality, or free-text notes — no voice sample or cloning involved. Saved voices are shared across every agent in your workspace: update one once and every agent that references it picks up the change.

Suggested prompts

The intro panel shows a few "quick start" questions to give visitors an easy way in. These are auto-generated from your crawled content on first run, and managed under Configure → Appearancein the Button & suggested prompts card. Two modes: a fixed list of up to eight prompts you write yourself, or auto mode, which tailors the prompts to the page the visitor is currently on.

Good suggested prompts are specific to your business: "What time do you open tomorrow?", "Do you cater for 50 people?", "Show me your event packages."

Changing persona mid-conversation

Persona is set at the start of each session. Saving in the dashboard writes to a draft — hit Publish (top right) and every new conversation picks up the change. No redeploy needed.